Content

Frequently Asked Questions

Do you need help with a product, want to learn more about our shipping and returns policies, or have a question you'd like to ask us? Then you've come to the right place.

Order and payment

Can I redeem discount codes with my order?

Of course, you can also redeem discount codes when placing your order, provided you have one and it is still valid.
Please note that it is not possible to apply a discount code after placing your order. If a valid discount code does not work, please contact us before placing your order.
Can I cancel my order?

Immediately after you place your order, we send all the necessary information to our shipping provider so that you receive your goods as quickly as possible. Therefore, it is not logistically possible to cancel your order with us.
If you have made a mistake, please email us immediately, and we will see whether we can still stop the order.
My order has not arrived. What can I do?

If your order has not arrived, the first step is to check where it was lost. We will be happy to look into this with you - be sure to contact us via our contact form.
Something is missing from my order. What can I do?

Oops! That shouldn’t have happened, of course. Please send us a photo of the package showing the missing contents, and we’ll do our utmost to resolve this matter as quickly as possible.
I haven’t received an order confirmation - why?

As a rule, you will receive an email confirmation from us very shortly after placing your order. If this is not the case, there may be several reasons.

Your inbox is full and you cannot receive any emails

Our email ended up in your spam folder

Your order was not submitted

You made a typo in your email address

If you can rule out the points above and still cannot find anything, please feel free to contact us via our contact form.

Our products

I have an important question about your product that isn't answered on the product detail page.

No problem! Just send us an email, and we’ll be happy to answer - we might even add it directly to our product detail page afterward :)
Can I also order custom sizes from you?

Producing our products requires expensive tools, some of which must be manufactured exclusively for a single product.

Therefore, unfortunately, we cannot offer custom-made sizes.
My product is damaged, what should I do?

We make every effort to inspect our products after manufacturing. Unfortunately, every now and then, an item may have been damaged in some way. Please feel free to send us an email about this. We will then need a photo from you to assess the case.

Shipping & Returns

Which regions do you deliver to?

You can find information about this here.
How much are the shipping costs?

You can find information about our shipping costs here.
How can I return my item?

You can find all the information about this on this page.
Can I have my package delivered to a Packstation?

Unfortunately, this is currently not possible for logistical reasons. Please provide a complete address where our shipping provider can deliver the package.

Didn't find what you're looking for? Simply contact us through our contact form.

To the contact form

Thank you for your message.
Once it has been received by our customer service, you will receive an automated email confirmation.

Of course, the 3M adhesive tape and the liquid adhesive can be removed from hard surfaces without leaving residue.
For this, we ask you to heat the adhesive with a hair dryer. Then you should start gently prying the product off and gradually removing the adhesive strip from the surface using a thin object. The adhesive strip is weakest when you turn the product along the wall. The more delicate the surface, the more careful you should be during this process.

If residues remain after disassembly, they can be removed with a solvent such as isopropanol. For reassembly, new mounting materials are necessary. If you need any, you can inquire with us, and we will make you an offer if available.

We offer replacement adhesive sets depending on availability.
Please let us know what you need and why you need it, so that we can help you in the best possible way.

We expressly do not recommend sticking on plaster, wallpaper, or similar unsteady surfaces.
While our adhesive holds well to these materials, they are often not stable enough to bear the load.

Information about the delivery date can be found in your confirmation email under the respective product. Please check if it is a pre-order - in this case, shipping will be combined once all items are available.

If your inquiry is product-related, please continue here:

Your question is not listed?
Please explain your problem to us in detail:

Would you like to return your product to us?
That's unfortunate, but no problem.
You can find our return process here.

We are sorry that your order is missing content.

Please let us know which content is missing.

We are sorry that your soap dispenser is not functioning as it should.

In many cases, the problem can be fixed by yourself, as a part inside the pump is simply stuck in the wrong position:

  1. Unscrew the head from the bottle

  2. Remove the tube that extends the pump downwards

  3. Hold the pump head upside down under running water and operate the pump so that you pump water through the dispenser on the head

  4. If that still does not have the desired effect, let a little water into the sink and try to pump the water through the pump at different angles. Once it is free, it will continue to work flawlessly.

If this approach does not yield success, please send us a short message.

We are sorry that the film is difficult to release.

The film is the original 3M film liner, which unfortunately is a bit stubborn. We have tested for a long time to find the right adhesive strip, and for us, long-term hold was more important than quick handling. Unfortunately, we have not yet found another adhesive strip with similar performance that is easier to mount.

The best thing to do is to take a sharp object like a knife, needle, or tweezers to help release the film. Sometimes it is significantly easier to do this on the longer sides than on the corners. If you slightly damage the tape on the edge, that's no problem.

We apologize for the inconvenience.

We are sorry that your item has fallen off.

In order to help you, we need the following honest information from you: