frequently asked Questions

Do you need help with a product, would you like to find out more about our shipping and returns policies or do you have a question you would like to ask us? Then you are exactly right here.

Order and payment

Can I redeem discount codes on my order?

Of course, you can also redeem discount codes when placing your order, provided you have one and it is still valid.
Please note that it is not possible to apply a discount code after placing your order. If a valid discount code does not work, please contact us before placing your order.

Can I cancel my order?

Immediately after you place your order, we send all the necessary information to our shipping service provider so that you receive your goods as quickly as possible. It is therefore logistically impossible to cancel your order with us.
If you have made a mistake, please send us an email immediately and we will see if we can still stop the order.

My order hasn't arrived, what can I do?

If your order has not arrived, you should first check where it went missing. We would be happy to check this with you - please write to us using our contact form .

Something is missing from my order, what can I do?

Oops! Of course that shouldn't happen. Please send us a photo of the package with the missing contents and we will do our best to resolve this case as quickly as possible.

I didn't receive an order confirmation - why?

You will usually receive a confirmation email from us as soon as possible after placing your order. If this is not the case, there may be many reasons for this.

Your mailbox is full and you cannot receive emails

Our email ended up in your spam folder

Your order was not sent

You mistyped your email address

If you can rule out the above points and still cannot find anything, please contact us using our contact form .

Our products

I have an important question about your product that is not clear from the product detail page

No problem! Just send us an email and we will be happy to give you an answer - maybe we will then add it directly to our product detail page :)

Can I also order special sizes from you?

The production of our products requires expensive tools, some of which have to be manufactured exclusively for one product.

Therefore, unfortunately, we cannot offer custom sizes.

My product is damaged, what should I do?

We make every effort to check our products after production. Unfortunately, every now and then there is a product that has been damaged in some way. Please feel free to send us an email . We will then need a photo from you in order to be able to assess the case.

Shipping & Returns

Which regions do you deliver to?

For logistical and cost reasons, we currently only deliver within Germany and Austria.

How much are the shipping costs?

You can find information about our shipping costs here.

How can I return my item?

You can find all information about this on this page.

Can I have my package delivered to a Packstation?

Unfortunately, this is not possible at the moment for logistical reasons. Please provide a complete address where our shipping service provider can deliver the package.

You didn't find what you were looking for? Simply contact us using our contact form.