Always an open ear!

Do you have questions about our products, a special request or a problem that we can solve?

We at Designfabrik Hamburg are always striving to improve our products and offer our customers the best possible service. If you can't find your question in the frequently asked questions, then just give us a call!

Would you like to return the items you ordered? You can find all the information here .
However, you can find frequently asked questions here.

Thank you for your message.
Once it has been received by our customer service, you will receive an automated email confirmation.

Of course, the 3M adhesive tape and the liquid adhesive can be removed from hard surfaces without leaving any residue.
Please heat the adhesive with a hairdryer. Then, you should start carefully prying the product off and gradually removing the adhesive strip from the surface using a thin object. The adhesive strip is weakest when you twist the product along the wall. The more delicate the surface, the more careful you should be with this process.

If any residues remain after disassembly, they should be removed with a solvent such as isopropanol. For reassembly, new mounting materials are necessary. If you need some, you can feel free to ask us, and we will provide you with an offer if available.

We can provide you with replacement adhesive sets depending on availability.
Please let us know what you need and why so we can assist you as best as possible.

We expressly do not recommend sticking to plaster, wallpaper, or similar non-durable surfaces.
Our adhesive does hold well on these materials, but they are often not durable enough to withstand the weight.

Information on delivery dates can be found in your confirmation email under the respective product. Please check if it is a pre-order – in this case, shipping will take place collectively as soon as all items are available.

If your inquiry is product-related, please continue here:

Your question is not listed?
Please describe your problem in detail:

Would you like to return your product to us?
That's too bad, but no problem.
You can find our return process here.

We are sorry that your order is missing content.

Please tell us which contents are missing.

We are sorry that your soap dispenser is not working as it should.

In many cases, the problem can be fixed on your own, as a part within the pump is simply still in the wrong position:

  1. Unscrew the head from the bottle

  2. Remove the tube that extends the pump down

  3. Hold the pump head upside down under running water and operate the pump so that you pump the water out of the dispenser

  4. If that still doesn't achieve the desired effect, let a little water into the sink and try pumping the water in different angles through the pump. Once it is free, it will continue to work flawlessly.

If this approach does not lead to success, please send us a short message.

We are sorry that the film is difficult to remove.

The film is the original 3M film liner, which is unfortunately a bit stubborn. We have tested for a long time to find the right adhesive tape, and the long-term hold was more important to us than quick handling. Unfortunately, we have not yet found an adhesive tape with similar performance that is easier to install.

The best approach is to use a sharp object like a knife, a needle, or tweezers to help lift the film. Sometimes this is much easier on the long sides than at the corners. If you scratch the adhesive tape at the edge a bit, that’s no problem.

We apologize for the inconvenience.

We are sorry that your article has crashed.

In order for us to help you, we need the following honest information from you: