Always a listening ear!

Do you have questions about our products, a special request, or a problem we can solve?

At Designfabrik Hamburg, we are always striving to improve our products and offer our customers the best possible service. If you can't find your question in the frequently asked questions, just get in touch with us right away!

Would you like to return your ordered items? Then you can find all the information here.
Frequently Asked Questions can be found here.

Thank you for your message.
Once it has been received by our customer service, you will receive an automated email confirmation.

Of course, the 3M adhesive tape and the liquid adhesive can be removed from hard surfaces without leaving residue.
For this, we ask you to heat the adhesive with a hair dryer. Then you should start gently prying the product off and gradually removing the adhesive strip from the surface using a thin object. The adhesive strip is weakest when you turn the product along the wall. The more delicate the surface, the more careful you should be during this process.

If residues remain after disassembly, they can be removed with a solvent such as isopropanol. For reassembly, new mounting materials are necessary. If you need any, you can inquire with us, and we will make you an offer if available.

We offer replacement adhesive sets depending on availability.
Please let us know what you need and why you need it, so that we can help you in the best possible way.

We expressly do not recommend sticking on plaster, wallpaper, or similar unsteady surfaces.
While our adhesive holds well to these materials, they are often not stable enough to bear the load.

Information about the delivery date can be found in your confirmation email under the respective product. Please check if it is a pre-order - in this case, shipping will be combined once all items are available.

If your inquiry is product-related, please continue here:

Your question is not listed?
Please explain your problem to us in detail:

Would you like to return your product to us?
That's unfortunate, but no problem.
You can find our return process here.

We are sorry that your order is missing content.

Please let us know which content is missing.

We are sorry that your soap dispenser is not functioning as it should.

In many cases, the problem can be fixed by yourself, as a part inside the pump is simply stuck in the wrong position:

  1. Unscrew the head from the bottle

  2. Remove the tube that extends the pump downwards

  3. Hold the pump head upside down under running water and operate the pump so that you pump water through the dispenser on the head

  4. If that still does not have the desired effect, let a little water into the sink and try to pump the water through the pump at different angles. Once it is free, it will continue to work flawlessly.

If this approach does not yield success, please send us a short message.

We are sorry that the film is difficult to release.

The film is the original 3M film liner, which unfortunately is a bit stubborn. We have tested for a long time to find the right adhesive strip, and for us, long-term hold was more important than quick handling. Unfortunately, we have not yet found another adhesive strip with similar performance that is easier to mount.

The best thing to do is to take a sharp object like a knife, needle, or tweezers to help release the film. Sometimes it is significantly easier to do this on the longer sides than on the corners. If you slightly damage the tape on the edge, that's no problem.

We apologize for the inconvenience.

We are sorry that your item has fallen off.

In order to help you, we need the following honest information from you: