Would you like to return your product to us? That's a shame, but not a problem.

Just follow these steps:

  • Please inform us of your return in advance by sending an email to service@designfabrikhamburg.de .
  • Print out our returns form and fill out all the requested information .
  • Pack the unused product in its original box and in an outer box so that you do not have to stick the return labels on the product packaging. You must enclose the completed return form in the outer box so that our logistics service provider can assign your shipment.
  • Send your package back to the following address:

    Greenyp owner Sascha Hansen
    DFHH Designfabrik Hamburg GmbH
    Union Street 5
    54584 Jünkerath

  • Please note : We do not provide a free return label for returns. You must bear the return shipping costs.
  • After receipt and inspection of the goods, we will refund your purchase amount within 14 days to the payment method used to place the order. The products must be in their original, unused condition .